USB-C Port Video

[SEA3]

Envy Y0F94AV - Trying to connect a second external monitor using the USB-C Port to a USB-C capable monitor.  The Monitor has HDMI, Display Port, and USB-C inputs.  Purchased a USB-C to C cable but the monitor is not detected.  Tested monitor and cable using my phone and it works fine.  When connecting the cable a Display Port message displays briefly like it is installing a driver so wondering if purchasing a USB-C to Display Port cable would help?

Thanks,

[SEA3]

I am new at this and thought adding the more generic laptop name would be helpful.

17T-U100 CTO

[Riddle_Decipher]

@SEA3 You may want to confirm if the USB Type-C support thunderbolt for it to work as an USB-C to USB-C video port, among others!

Please look for the below symbol on your device to confirm:

If you do not have the above thunderbolt symbol, you will need to make use of the display adapters: click here for details 
(contains information on what is and isn't supported using the USB-Type C to Display port, etc)

P.S: Welcome to HP Community 😉

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[SEA3]

Hi Riddle_Decipher,

Thanks for the reply!

Unfortunately, it is not a Thunderbolt port.  I looked a the link you provided but am not understanding what adapter could be used?

I purchased a USB-C to DisplayPort cable and plugin it in did not work either.

I have tried to fine the specs about the port for my Envy 17 but have not found them posted anywhere.

[Echo_Lake]

@SEA3

Thank you for posting back. 

I did go through your post and see that the USB-C to Display cable is not working. 

I would recommend you can try taking the system to the tech store or service center nearby in order to purchase the correct cable. 

Keep me posted.