USB-C Port doesn't work with Type C Monitor Input

[Eduardo0257]

I have a Laptop HP Pavilion x360 - 14-dh1017np and recently bought an HP M24fd Monitor with Type C video input.

Monitor is not detcted.

I already downloaded de driver an firmware and doesn't work.

Thank you

Eduardo Freitas

[Paul_Tikkanen · Accepted solution]

Hi:

According to the product specs the USB-C port only supports data transfer only:

HP Pavilion x360 - 14-dh1017np Product Specifications | HP® Support

1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4; 1 headphone/microphone combo

In order to support video out, the USB-C port has to be a Thunderbolt port, such as in the specifications for this model series notebook:

HP Pavilion Laptop PC 15-eg3000 series specifications | HP® Support

(1) SuperSpeed USB 3.2 Gen 2 Type-C® port; 10 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep & Charge)

[Eduardo0257]

Thank you very much

[Paul_Tikkanen]

You're very welcome.