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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- USB-C Port doesn't work with Type C Monitor Input

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10-13-2024 06:44 PM
I have a Laptop HP Pavilion x360 - 14-dh1017np and recently bought an HP M24fd Monitor with Type C video input.
Monitor is not detcted.
I already downloaded de driver an firmware and doesn't work.
Thank you
Eduardo Freitas
Solved! Go to Solution.
Accepted Solutions
10-13-2024 09:54 PM
Hi:
According to the product specs the USB-C port only supports data transfer only:
HP Pavilion x360 - 14-dh1017np Product Specifications | HP® Support
1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4; 1 headphone/microphone combo
In order to support video out, the USB-C port has to be a Thunderbolt port, such as in the specifications for this model series notebook:
HP Pavilion Laptop PC 15-eg3000 series specifications | HP® Support
(1) SuperSpeed USB 3.2 Gen 2 Type-C® port; 10 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep & Charge)
10-13-2024 09:54 PM
Hi:
According to the product specs the USB-C port only supports data transfer only:
HP Pavilion x360 - 14-dh1017np Product Specifications | HP® Support
1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4; 1 headphone/microphone combo
In order to support video out, the USB-C port has to be a Thunderbolt port, such as in the specifications for this model series notebook:
HP Pavilion Laptop PC 15-eg3000 series specifications | HP® Support
(1) SuperSpeed USB 3.2 Gen 2 Type-C® port; 10 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep & Charge)