USB-C Port

[Kronos78]

I have a HP Laptop Model RTL8821CE and am having trouble finding out what type of USB-C to Duel HDMI HUB is compatible to this laptops USB-C port. I am not even sure if this computer's interface can support audio and video. Does anyone have any ideas on how I can find this information.

[Ric_ob]

Hello, @Kronos78 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.

[Kronos78]

My OS Build is 19043.1586

Running Windows Feature Experience Pack 120.2212.4170.0

I am LAN line connected

HP Laptop - 15-gw0010wm

No blinking lights or error messages. I have purchased 2 HUBs and neither register as having been plugged in to my computer.

[Kronos78]

Hello Ric_ob,

Thanks

[Dilip_18]

Hi@Kronos78,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing USB C port issues with the HP Notebook not working correctly.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• There is 1 SuperSpeed USB Type-C and 1 HDMI port on this model.
• Click on this link for Product Specifications. https://support.hp.com/in-en/document/c06696168

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!