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‎04-18-2020 01:51 PM - edited ‎04-18-2020 02:41 PM

HP Recommended
Product: HP ENVY X360 Convertible 15mCN0011dx
Operating System: Microsoft Windows 10 (64-bit)

I have an HP ENVY x360 15in Notebook CN0011dx with a USB-C port as well as a traditional barrel style charging port. I recently bought a Lenovo T27P monitor with a USB-C port capable of power delivery at 75w. I have connected the two together however my laptop is not charging. I have already seen conflicting reports about whether this laptop can charge via USB-C. The laptop itself has a thunderbolt sign next to the USB-C port im assuming that means charging is an option. 

 

EDIT: I borrowed my friend's USB-C charger for his macbook. 

I was able to charge my laptop via USB-C using the apple branded USB-C and having it connected into the wall. 

 

I was unable to charge via USB-C when connected to the Lenovo monitor using the apple USB-C.  the monitor actually went to sleep and didnt display any image from my laptop.

 

what could be happening here?

1 REPLY 1

‎04-18-2020 06:26 PM

HP Recommended

@maeder323 

 

You can't use Apple USB-C charger to charge your HP machine:

 

             https://support.hp.com/au-en/document/c06038610

 

The explanation is: they are NOT compatible.

 

Regards.

BH
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