USB-C docking station/monitor support

[bdubb78]

My laptop model 15-ef2024nr can't seem to connect to the monitors on my USB C docking station.  The laptop sees all other connected USB devices and the internet connection, but no displays work.  These same monitors used to be connected to a  USB 3-connected docking station with no problems, so i know everything works,  My question is this laptop incapable of running displays over USB-C?  If so, this will be a pain as I run my work laptop from this setup and I would now need to go back to my old docking station for my personal laptop.  The docking station in question is a Dell Thunderbolt WD19TBS with all firmware and software updated.  Thanks.

[banhien]

@bdubb78 

I can NOT find official specs from HP, only

            https://www.adorama.com/ihp55h47uba.html

It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter 

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

In short : It is not compatible with USB-C docks.

Other option (USB-A dock) :   https://support.hp.com/au-en/document/c05357751     (as you said, you can use USB-A dock)

Regards