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lukeydukey
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USB-C to HDMI Adaptor not working

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HP ENVY Laptop 13-ah0xxx
Microsoft Windows 10 (64-bit)

Hello!

 

My name is Luke, and I'm having trouble with the USB-C to HDMI adaptor which came with my HP Envy. Whenever I try and connect my laptop to a monitor, a message saying "USB Device not recognised" pops up repeatedly until I remove the connection. 

 

This is only happening since recently (2-3 weeks), as I used to connect to my family home's living room TV often and there was no problem with it at all! I tested the monitor and HDMI cable on my brother's laptop and it worked perfectly fine, so it has something to do with my laptop. I uninstalled and reinstalled the driver for it and still no budge. However, I also use the USB-C port to connect to my Roland A-88 Midi keyboard and that works totally fine still, so I'm almost certain it has something to do with the UCB-C to HDMI adaptor itself?

 

Any help would be greatly appreciated! 

 

Thanks, Luke

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lukeydukey
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*EDIT*

 

Should have posted question in Notebooks Video/Touch section, apologies

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banhien
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@lukeydukey wrote:

*EDIT*

 

Should have posted question in Notebooks Video/Touch section, apologies


@lukeydukey 

 

I've moved your question to notebooks/laptops board. We need to know EXACTLY what is your HP ENVY Laptop 13-ah0xxx ?  Please use the following way to find out the model/product of your machine


                   https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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lukeydukey
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Hello! Thanks for getting back to me!

 

HP ENVY - 13-ah0003na

Product Number: 4EY21EA#ABU

 

Thanks!

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