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‎01-13-2022 09:44 PM

HP Recommended
Product: HP Laptop 15-ef0xxx
Operating System: Microsoft Windows 11

Hi HP Community,

 

I bought the following USB-C to HMDI cable from amazon:

TWOPAN USB C Hub HDMI 4K, 5-in-1 USB C to USB Hub 4 Ports, USB Hub Multiport Adapter, USB C Splitter for Laptop, New iMac 24" 2021, MacBook Pro/Air, iPad Pro , Chromebook, Pixelbook, Yoga, XPS https://www.amazon.com/dp/B07D8H6K6S/ref=cm_sw_r_apan_glt_fabc_KW49QHC67NW6D3S210RY?_encoding=UTF8&p...

 

I want to connect a third display to my laptop but when i use this my laptop is not detecting the third display. 

I have updated my BIOS, all my drivers, I updated to windows 11, restarted laptop, tried extending displays, you name it!

 

Could it be that my laptop is not compatible with this type pf connection/cable?

Product name : HP Laptop 15-ef0xxx

Product number : 9LK80UA#ABA

Processor name : AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx

 

Any suggestions?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2022 04:23 AM

HP Recommended

Hello

 

reading your notebook documentation, I read that USB-C port support ONLY data transfer not external display

 

Maintenance and Service Guide HP 15 Laptop PC

 

so you are right , it's not compatible for the HDMI video output.

 

bye

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎01-14-2022 04:23 AM

HP Recommended

Hello

 

reading your notebook documentation, I read that USB-C port support ONLY data transfer not external display

 

Maintenance and Service Guide HP 15 Laptop PC

 

so you are right , it's not compatible for the HDMI video output.

 

bye

1 person found this reply helpful
Was this reply helpful? Yes No
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