USB-C to HDMI - only one port working

[Ragn0r]

Hello,

I have a strange problem.
I´ve been using an HDMI to USB-C cable, always using the left side port, without any trouble. Recently I´ve been away for a few weeks. I formatted the PC and updated the drivers (using Driver Easy), and everything seemed to work perfectly.
However, now I´m back and my left port doesnt seem to work for HDMI. When I move the same cable to the right one, it works perfectly on the display.
Everything else works correctly also on the left USB-C: I connected a USB Hub and my phone, and they work normally.

When I plug the HDMI to USB-C cable it seems to be recognized, as in the Device manager it appears a USB 2.0 Billboard.

But the projection options do not work.

Can anyone shed some light on this issue?
Thank you.

[Barachiel]

@Ragn0r

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer.. I will be delighted to assist you here.

I suspect it could be an issue with the driver's. Follow this link and install the chipset drivers.

Keep me posted. 🙂

[Ragn0r]

Thank you for your answer.

I also thought that, so I tried all of the released drivers and none seems to fix it. Also, the latest Graphics driver gives an error when launching After Error, so I had to roll it back.
I couldn´t find the original drivers for the USB.

What I find a bit disturbing is that it works on one port but not on the other (but all the rest works on that port, so the port seems to be okay).

[Barachiel]

@Ragn0r

Thanks for the response.

In this case, I recommend to perform a complete recovery, which would take it back to the factory settings, but before doing this, please take a back up of the data.

Follow this link for instructions.

Let me know. 🙂