USB Port Check Failed

[Jean8423]

I tested USB port check, which is "Failed".  

Failure ID: 9E0G1L-8MMAAR-MFPURG-8D4303

On the USB port, the second monitor (model: Samsung S27D360) is connected via HDMI Cable , but the second monitor is turning on any longer.   Previously, when I had this problem, I unplugged and reconnected the cable and the monitor came back on.  However, the monitor does not turn on any longer, when I disconnect and reconnect the cable. 

I have tested the USB port via system BIOS and got the Failed diagnosis.  The Failure ID is listed above. 

Before testing the port, I have uninstalled and reinstalled the driver from the Device Manager, which did not solve the problem.  I have the "Extended" mode setting for a second monitor.  

On Windows Setting >> Display, the computer shows two monitors when the cable is connected.  However, when I click "Detect", it shows "Didn't detect another display."  It also looks like the mouse goes to the second monitor as well, disappearing from the first monitor.

[praveenbv]

Hi @Jean8423,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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