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‎07-10-2022 06:58 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (9WF73AV)
Operating System: Microsoft Windows 11

I specifically purchased a notebook with a USB-C port with Display capability.  When attached to Dock, my mouse and printer work but monitor is not detected.  I was told by support to use the HDMI port.  Is this the only way to connect to a display?

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2 people had the same question
2 REPLIES 2

‎07-10-2022 01:59 PM

HP Recommended

@LL_eg-0050 

 

Your HP Pavilion Laptop PC 15-eg0000 (9WF73AV)  machine could be one on the following list

 

              https://support.hp.com/us-en/product/hp-pavilion-laptop-pc-15-eg0000/35719379/model/38460941/product...

 

For example

 

             HP Pavilion Laptop 15-eg0003ca

 

What is your USB-C dock ?  I know the HP USB-C Gen 5 dock works for your machine.

 

Regards.

BH
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‎07-10-2022 03:46 PM

HP Recommended

My specs match the one on the list and are as follows:  1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 HDMI 2.0; 1 AC smart pin; 1 headphone/microphone combo

I can connect to my Lenovo ThinkPad USB-C Dock Gen2 for all other devices, however, the monitor is not detected.  I believe the problem is possibly the Gen  2 Dock?  I am now attempting to connect my monitor via HDMI.  I can connect to my HD tv but not my HD monitor via the HDMI port to a DP.  My dock and monitor work with my Dell and Lenovo laptops but not the HP.  I would rather switch to a Dell or Lenovo laptop rather than have to purchase a new Dock or monitor.

I can't find a link to look up compatible devices for my equipment.

Thank you.

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