• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-17-2021 02:20 PM

HP Recommended
Product: Pavilion 15-cs3223ng
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect my laptop to a second external monitor (Asus  VP228HE monitor)through the usb type c using a USB C to HDMI cable (4k @ 60Hz - Thunderbolt 3). Laptop does not recognize monitor stating Unknown usb device(port reset failed).

What are the functionalities of the USB type C of my 15-cs3223ng Pavilion laptop? Just for storage ? 

Will buying another type of cable solve the problem and let me connect to my monitor?

Any other possible solution (maybe using a VGA cable or one of the 3.1 USB ports)?

Thanks in advance

2 REPLIES 2

‎03-17-2021 02:43 PM

HP Recommended

@Drinuland 

 

The specs of your machine is

         https://support.hp.com/au-en/document/c06502393

 

It says it has  1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode therefore you can't use it to connect to an external monitor with/with out adapter/hub.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-18-2021 03:55 AM

HP Recommended

Any other solution like for example an adapter maybe using USB normal 3.1 to VGA or HDMI? 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.