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‎03-06-2018 04:04 AM

HP Recommended
Product: EliteBook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

USB.PNGhavn't been able to find any drivers for this device tryet uninstall and have tryet most drivers i found in HP support/Drivers and nothing removes this issue. Anyone got the same?

6 REPLIES 6

‎03-06-2018 05:14 AM

HP Recommended

Hi 

 

It looks like it's a Bio metric Driver that is missing, Try this driver from the previous model

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81058.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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‎03-06-2018 05:51 AM

HP Recommended

Hi

Thanks for the answear.

Already tryet the older versions drives (Just tryet you're suggestion again) but still stands as Unknown device, so im missing something but can't point out what it is.

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‎03-06-2018 05:59 AM

HP Recommended

Hi 

 

Try this 

 

this is the validaty finger print driver, maybe this will work.

 

https://download.lenovo.com/pccbbs/mobiles/l67y47a0.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-06-2018 08:01 AM

HP Recommended

Did not work and already got newest version of Synaptic driver.

so didn't work either.

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‎03-06-2018 09:42 AM

HP Recommended

Thats strange,

 

have you tried installing all the windows updates? optional updates should have drivers in win 10

 

Maybe it can find the driver or have you tried using HP support assistant and check for updates in that for drivers?

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-08-2018 05:47 AM

HP Recommended

Yes it's really strange

Have now tryet to reinstall the Laptop with, new Windows to check if i missed something to be sure everything works probley. And nothing have changed tryet to reinstall the Lenovo driver and afterward the SP81058 but nothing changed.

So im back at square one so kinda confused atm on how i can resolve it.

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