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‎07-05-2024 11:22 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y3AV)
Operating System: Microsoft Windows 11

I'm trying to setup two external monitor on my HP 15S-FQ5348TU. When I use USBC to HDMI, it doesn't work. No display appears in my monitor. But the the direct HDMI port works.

 

If I connect the same USBC to HDMI to another HP laptop (Elitebook 840 G6), it works perfectly fine. Display appears in the two external monitors (USB-C and direct HDMI).

 

Is this a hardware or driver issue on my HP 15S? How can I fix this?

1 REPLY 1

‎07-06-2024 12:35 AM

HP Recommended

@GeloBoy 

 

Its specs    HP 15S-FQ5348TU . It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only-total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

 

Other option (USB-A dock) :   https://support.hp.com/au-en/document/c05357751


Regards

BH
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