USERBENCHMARK cannot find direct 3d

[Chaudry24]

I just got hp envy 13t with i7 8565u,  intel uhd 620,  nvidia mx250, 8gb ram and 256 gb ssd.

I have updated the bios, the windows, the drivers and everything else.

The problem I have been having is that when I run the benchmark for my computer on userbenchmark.com, the benchmark gives me an error saying that it cannot find any direct 3d compatible devices. I don't know what is going on but I do know for a fact that it has to do with the intel uhd620.

[A4Apollo]

Hey there! @Chaudry24, 

Please share the product number of the PC to assist you better.

This problem usually appears due to issues with your drivers.

Try updating windows to the latest version.

Try updating the graphics drivers and BIOS to the latest version using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Also, Download and install the latest version of DirectX End-User Runtimes Web Installer on the PC.

Download the latest version of DirectX End-User from Microsoft using this link. Click Here

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

Have a great day ahead! 🙂

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