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‎11-28-2023 03:12 PM

HP Recommended
Product: HP EliteBook 840 14 inch G10 Notebook PC (6V5W7AV)

Hi 

I recently purchased a HP Elitebook 840 14 inch G10 and a 120w G4 docking station.  I connected two ViewSonic VG2448 monitors and only one monitor will work at a time - either the laptop, or one of the ViewSonics.  When I go into Display Settings it is showing the 3 monitors but only one monitor as being active.  

 

For the display adapter I have Intel Irix Xe Graphics and have updated to the latest driver.  I also pushed all the latest HP and Windows updates. 

 

I did try two newer ViewSonic monitors VX2776 and those monitors worked without issue.  Is there a reason I cannot use the VG2448 monitors?  These are less than 2 years old.  

 

I've tried different docking stations, different cables, and the issue persists.  

Category:
5 people had the same question
2 REPLIES 2

‎11-28-2023 04:25 PM

HP Recommended

@Michael3323 

 

Must be something i not quite right. The dock supports up to 4 monitors. Please check the following setup

 

              https://www.youtube.com/watch?v=ap0bk2z7dj0

 

Regards.

BH
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‎11-29-2023 12:21 AM

HP Recommended

You can install the HP Image Assistant software to check the FW/SW update to date, thanks.

HP Image Assistant | HP Client Management Solutions

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