• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-07-2021 08:03 AM

HP Recommended
Product: Pavilion 14-ce2500sa
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I am currently trying to connect a second external monitor to my laptop.

 

I have the first monitor set up via the HMDI port. The second I am trying to connect via the USB Type-C port using a dongle. (This exact one - https://www.amazon.co.uk/gp/product/B08HD7YL67)

 

Both monitors work fine, both HDMI cables work. I have a USB-C dongle which connects my USB devices but will not connect the monitor by the HDMI port it has.

 

I've double checked the product specifications  which states: "Power your device or connect to an external display from just one USB-C™ port with 5 Gb/s signalling rate. And it's reversible, so you never have to worry about plugging in upside down."

 

Appreciate any help or advice,

 

Many thanks

 

HydroT

1 REPLY 1

‎01-07-2021 11:39 AM

HP Recommended

@HydroT 

 

The specs of your machine is

 

      https://support.hp.com/au-en/document/c06391638

 

Its  USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port won't support video out using connections (direct, a dongle or a hub)

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.