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HydroT
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Message 1 of 2
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Flag Post

Unable to connect external monitor via USB Type-C

‎01-07-2021 08:03 AM

HP Recommended
Product: Pavilion 14-ce2500sa
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I am currently trying to connect a second external monitor to my laptop.

 

I have the first monitor set up via the HMDI port. The second I am trying to connect via the USB Type-C port using a dongle. (This exact one - https://www.amazon.co.uk/gp/product/B08HD7YL67)

 

Both monitors work fine, both HDMI cables work. I have a USB-C dongle which connects my USB devices but will not connect the monitor by the HDMI port it has.

 

I've double checked the product specifications  which states: "Power your device or connect to an external display from just one USB-C™ port with 5 Gb/s signalling rate. And it's reversible, so you never have to worry about plugging in upside down."

 

Appreciate any help or advice,

 

Many thanks

 

HydroT

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
Flag Post

‎01-07-2021 11:39 AM

HP Recommended

@HydroT 

 

The specs of your machine is

 

      https://support.hp.com/au-en/document/c06391638

 

Its  USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port won't support video out using connections (direct, a dongle or a hub)

 

Regards.

BH
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