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‎11-05-2022 02:28 PM

HP Recommended
Product: HP ENVY x360 - 15-aq101na
Operating System: Microsoft Windows 10 (64-bit)

Does anyone have any idea why I am not able to connect my Envy x360 HP laptop to an external monitor through the USB-C port?

 

On the product spec page it says the USB Type C port is a "USB 3.1 Type-C™ Gen 1". 

The external monitor I was trying to connect to has a "USB Type-C upstream port (Alternate mode with DisplayPort 1.4, Power Delivery up to 65 W)". 

 

Much appreciated. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2022 04:49 PM

HP Recommended

@zcfacd0 

 

Its specs

 

          https://support.hp.com/au-en/document/c05310204

 

It ONLY has 1 USB 3.1 Type-C™ Gen 1 port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-05-2022 04:49 PM

HP Recommended

@zcfacd0 

 

Its specs

 

          https://support.hp.com/au-en/document/c05310204

 

It ONLY has 1 USB 3.1 Type-C™ Gen 1 port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-05-2022 06:00 PM

HP Recommended

Thanks Banhien.

Accept as Solution

Was this reply helpful? Yes No
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