Unable to connect to smart tv via miracast / widi

[Riddle_Decipher]

@jimbouk

Thank you for responding,

It's great to have you back 😉

I recommend you check this HP device with an alternate TV as there could be compatibility issues which we may need to identify,

Also, if the HP device doesn't work on the other TV as well, there could be a hardware malfunction and I recommend you Contact HP to have the device either repaired/replaced via HP:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[jimbouk]

Device will not connect to any other devices , i have now tried on smart tvs , fire sticks and android boxes that have miracast capabilities.

[Flower_Bud]

@jimbouk,

I suggest you contact our phone support. 

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.