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Pranav_V Top Student
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Unable to install AMD/Intel Switchable Graphics Driver

15-AC110TX
Microsoft Windows 7 (64-bit)

I recently bought a HP 15-110TX.

Installed Windows 7 64 Professional

Now I tried installing AMD/Intel switchable driver from HP support web site but it is not working.

Tried installing sp72646 and sp72066 as well, with no results.

The driver for intel HD graphics is not recognized and ATI Radeon is shown as not working with code 43.

In Device manager it still shows as Standard VGA Graphics adapter.

Tried re-installing windows, and upgrading the BIOS as well.

Curent BIOS version: Insyde F.11.

Apart from this, tried installing Generic as well as HP's intel HD Graphics Driver and getting message as "This system does not meet minimum requirements".

Tried AMD's catalyst driver as well with no luck.

Please help. Thanks in Advance.

 

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Name PRANAV_V-PC
System Manufacturer HP
System Model HP Notebook
System Type x64-based PC
Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.11, 23-07-2015
SMBIOS Version 2.8

 

 

[Display]

Item Value
Name AMD Radeon R5 M330
PNP Device ID PCI\VEN_1002&DEV_6660&SUBSYS_80C2103C&REV_83\4&150A58D7&0&00E4
Adapter Type Not Available, Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon R5 M330
Adapter RAM Not Available
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 6.1.7600.16385
INF File oem14.inf (ati2mtag_R503 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.00 KB (664,576 bytes), 16-07-2015 12:26)

Name Standard VGA Graphics Adapter
PNP Device ID PCI\VEN_8086&DEV_1616&SUBSYS_80C2103C&REV_09\3&11583659&0&10
Adapter Type Not Available, (Standard display types) compatible
Adapter Description Standard VGA Graphics Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 15.200.1055.0
INF File display.inf (vga section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xD2000000-0xD2FFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
I/O Port 0x00007000-0x0000703F
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 28.50 KB (29,184 bytes), 14-07-2009 05:08)

4 REPLIES
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Message 2 of 5
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Unable to install AMD/Intel Switchable Graphics Driver

Hello @Pranav_V,

 

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

 

I understand that you are having an issue installing drivers, and wanted to assist you!

 

If you are having trouble installing the drivers, you can use the tool at the following site: 

Open the Windows Update troubleshooter

  

If you are still having trouble, try uninstalling the driver, and allow the system to search for a compatible driver.  I see that you already tried performing a System Recovery to put the notebook back to its factory settings.  Is this the first time you are having an issue with installing drivers?  Looking forward to your reply.

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Pranav_V Top Student
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Unable to install AMD/Intel Switchable Graphics Driver

Installing generic drivers from Intel and AMD solved the problem. The drivers given on HP site are not working. This is a shame that HP cannot specify correct drivers for its own products on their site.

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Slavamz Honor Student
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Unable to install AMD/Intel Switchable Graphics Driver

Please share link to working drivers

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Vamshi136 Honor Student
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Unable to install AMD/Intel Switchable Graphics Driver

Hey pranav,I am facing same problem with my laptop.I have installed windows7 but the videos are not playing well.I have installed video drivers from the hpwebsite but they are not working moreover brightness and sound buttons in the keyboard are jot working.can iknow where u have downloaded generic drivers.
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