Unable to install nVidia drivers on fresh Windows 10 Home 64bit

[Koozer]

HP Pavilion Notebook

Model: 15- ab518na

ProdID: T9Q33EA#ABU

Windows 10 Home (64-bit)

What happened?

- I was attempting to remove some software from the laptop and on restarting, the Laptop would not boot.

Shortly after I discovered the laptop had basically lost any way to boot, and any attempt at recovery was failing using the HP recovery utility.

- I used some recovery methods to get back some important photos and videos that I had on my Laptop. The HDD had basically reformatted itself due to the HP recovery boot screen.

- I created a Windows 10 64bit Boot USB. And deleted all partitions showing, then installed Windows.

- Windows is now running fine, however I cannot install any nVidia software, the download for the HP support page does not work. The direct download from the nVidia website does not work.

I would like help on how to reinstall this software, to my knowledge I have the correct OS that was previously installed on this laptop - so I don't understand why the official software from the HP site is not working and that's pretty pathetic. My Windows is activated as Windows 10 Home 64bit. Is there a way I can find out which OS was originally on the system?

Either way, I need to get my nVidia Display driver back online.

[erico]

Did you create the copy of the USB recovery flash drive by use of the HP Recovery Media Creator utility?

I had no problem downloading the HP sp77473.exe file from the Driver and software download section of the support portal for your notebook.

I suggest trying the download again. You can do it from a different PC and put it on a USB flash drive for portability.

[Koozer]

Nope, I created a USB boot drive via the windows website. They had software that created one for me.

Is it possible to use the recovery software on the laptop driver page to create a new USB boot drive with the correct setup?

Is it this?

https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-pavilion-15-ab500-notebook-pc-series/9...

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I had no issue downloading the files.

The issue is that I cannot install the nVidia driver. It fails during the installation - and my laptop cannot find the 940m graphics card in the device manager.

[erico]

You shot yourself in the foot by not creating the HP recovery media. The recovery media was supposed to be your plan "B" which allowed you to easily recover your notebook to the factory delivered condition.

During the initial notebook setup, there was advice from HP to create it.

It had all of the required drivers and software that was delivered with the notebook.

What you did was make a clean install. 

Have you installed the chipset driver and Intel IMEI software?

Your best bet is to purchase factory created recovery media from HP or an HP partner.

That link fo the Hp Recovery Manager update will not work because you removed all of the original partitions. I notice also that it is for Windows 7. That is not what you need.

According to what you posted, you need Windows 10 (64-bit) drivers, not Windows 7 drivers.

[Koozer · Accepted solution]

Okay I found a solution.

If anybody has done a fresh install of Windows and is getting the nVidia installation error "nVidia installer cannot continue". And the computer can't see the Geforce card in the device manager then you need to do the following.

• Reboot Windows into safe mode.
• Open Add/Remove Programs > Remove the Intel Display Driver software.
• Reboot Windows to normal.
• Install the correct nVidia Geforce drivers from their website.

It should complete the installation.

This worked fine for me, once you uninstall the Intel software the computer is able to recognise the Geforce card and Windows *should* automatically reinstall the Intel Display Drivers for you - but double check this and reinstall them if they haven't.

Cheers for the attempted help Erico, I'd prefer not to use the HP recovery method though.