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‎04-03-2020 03:12 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, so today I was using my laptops's touchpad when all of a sudden the cursor disappeared. When I plugged in a USB mouse, it reappeared, but the touchpad was totally unresponsive. The only solutions I could find involved checking the driver for updates and restarting, which I did twice. The third time, I clicked "Uninstall" (in device manager) and checked the "Uninstall software (advanced)" box. Restarted, and now there's no driver, how do I reinstall it? Thank you.

2 REPLIES 2

‎04-03-2020 03:50 PM

HP Recommended

@Ablak2000 

 

There are few versions of Touchpad. Before we can help, we need to know what EXACTLY is your HP Spectre x360 ? Please use the following instructions to find out the model/product of your machine:


https://support.hp.com/us-en/document/c03754824

              or

https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎04-03-2020 03:51 PM

HP Recommended

Ablak2000_0-1585950669439.png

 This is what it is

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