Unusual scratches on my HP Spectre x360 2020 "15". Can it scratch itself when closed ?

[Gasar]

A couple of days ago I found these scratches on my HP screen. The patterns seemed very uncommon to me. I couldn't recall anything that could cause them, and decided to inquire about it on internet. Soon I found that a number of  other people are also facing a similar situation. The patterns of scratches that they posted were exactly the same as in my case. All of this people were claiming that those scratches were caused by the laptop itself (when it was closed). I believe that this can be the truth as the patterns are very similar and they appear on the same areas of the screens. The scratches appeared on my screen after 14 months of using the laptop. So I would really like to know is it really the case  (that laptop scratches itself) ? And if yes is there any way to solve that issue and prevent my screen from new scratches in the future ?

 

[Echo_Lake]

@Gasar

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.