Unwanted Desktop

[jobtraklite]

Randomly the screen I'm working on disappears to be replaced by the desktop with one or more faint screen-like rectangles.  It  began infrequently; but now it happens every few minutes.

Of course, none of the canned topics on the HP support assistant or help pages address this topic.  The virtual assistant is useless. I've wasted a lot of time trying to create a support ticket (the notebook is still under warrenty); I keep going around in circles.

See screenshot.

[praveen196]

@jobtraklite Welcome to HP Community!

I understand that you are facing issues with screen display.

Do not worry. I will try to fix the issue.

Please perform the below steps and check.

Click on start and select Run command 

sfc /scannow

Please try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, please perform the system reset.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!