Solved: Re: Update Intel Graphics driver - HP Support Community

Thom_H1 · ‎11-21-2016

One of my programs has been crashing recently and, after contacting the support team of the program, it seems like the issue is caused by my Intel graphics driver being out of date. Since HP does not update the driver automatically, support suggested downloading the most recent driver from https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36- . However, the installer wizard throws the notification that this driver is not installed for my machine.

Is it safe to install the driver anyway, through the steps listed at the page mentioned above? If not, is there another procedure to update my driver to the latest version?

erico · ‎11-21-2016

Does your notebook not have the NVIDIA GeForce 840M video solution installed?

Have you tried using that as the default graphics solution for the program that is crashing?

I suggest downloading and installing the Intel driver from the following web page at Intel. Use the second driver from the top.

http://www.intel.com/content/www/us/en/support/graphics-drivers/graphics-for-4th-generation-intel-pr...

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View solution in original post

erico · ‎11-21-2016

Does your notebook not have the NVIDIA GeForce 840M video solution installed?

Have you tried using that as the default graphics solution for the program that is crashing?

I suggest downloading and installing the Intel driver from the following web page at Intel. Use the second driver from the top.

http://www.intel.com/content/www/us/en/support/graphics-drivers/graphics-for-4th-generation-intel-pr...

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Thom_H1 · ‎11-21-2016

Thanks for the swift reply! It does have the NVIDIA GeForce 840M installed, but apparently the Intel driver might have an effect. (I did use the NVIDIA as default and it still crashed.) If anything, I just want to update the Intel driver in order to rule out that factor in the troubleshooting process.

So just to double check: you don't expect me to run into any trouble when installing the driver? I'm just weary of messing anything up, because Intel gives so many warnings about drivers not being verified.

erico · ‎11-21-2016

I did not expect you to have issues with the installation.

Have you tried using the Diagnostics to test the AMD video module?

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Thom_H1 · ‎11-21-2016

I just updated the graphics driver, which ran smoothly! The game still doesn't run properly though. I ran system diagnostics, which did not indicate any issues.

I'll probably take this back to the dedicated game support now, but thanks for providing guidance on the driver update!

Update Intel Graphics driver

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