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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎08-08-2019 11:59 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl0XX
Operating System: Microsoft Windows 10 (64-bit)

This is the message I receive when I run Adobe Premier Pro. If I try to upgrade at Intel their driver will stop and direct me to the manufacturer,  yet HP does not show newer drivers.  What is the solution? 

Annotation 2019-08-08 165555.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2019 02:01 AM

HP Recommended

@Rlaing1955 

 

I don't know what is your 0xx machine (xx can be from 00 to 99). Please use the following article

 

     https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎08-09-2019 02:01 AM

HP Recommended

@Rlaing1955 

 

I don't know what is your 0xx machine (xx can be from 00 to 99). Please use the following article

 

     https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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