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‎10-07-2022 01:40 PM

HP Recommended
Product: HP EliteBook 840 G3 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to install an NVIDIA firmware update. It just says it fails with no more details. I can't figure out where the log files are. I don't see any failures in the event viewer. This is an offline PC, so I have to manually download the files and move it to that machine to install. I tried running the -? to see if there was an option to create a log file, but I didn't see anything listed. I've had this trouble with other (non NVIDIA) firmware updates. Can someone point me in the right direction of where to find error logs? Also, I couldn't get this help form to let me change it. This is for a HP Z440 desktop.

Category:
13 REPLIES 13

‎10-07-2022 03:24 PM - edited ‎10-07-2022 03:24 PM

HP Recommended

Hello @ukcats270 

Sorry to hear that you are having problems ... I would like to help you.

Can you explain why you need NVIDIA firmware update ? HP does not offer this, so the problem could be solved in another way.

 

Kind regards

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‎10-07-2022 08:15 PM

HP Recommended

I typed a reply but it doesn't look like it went through. My apologies if it comes through twice. I have to update these for regulatory reasons. They do come from the HP site. I have similar issues with the NIC and processor firmware. I'll link the site below as well as a screen shot.

 

https://support.hp.com/us-en/drivers/selfservice/hp-z440-workstation/6978828 

 

screen shot.jpg

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‎10-08-2022 01:17 AM

HP Recommended

Hello @ukcats270 

 

Topic Head is

Product: HP EliteBook 840 G3 Notebook PC

 

In your text you mention: HP Z440 desktop

 

You need support only for the HP Z440 desktop, right?

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‎10-08-2022 08:12 AM

HP Recommended

That's right. Actually it's the Z440 and Z4. I was having issues with the form and it wouldn't let me select the right product. 

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‎10-08-2022 08:22 AM

HP Recommended

Hello @ukcats270 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Z440/Z640/Z840 Workstation System BIOS

02.59 Rev.A21.5 MBMay 5, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Firmware Update and Utilities

9.1.45.3000 Rev.A6.6 MBJul 20, 2018Download

 

(6) Reboot Windows

(7) Please report back

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‎10-08-2022 08:23 AM

HP Recommended

Hello @ukcats270 

 

(1) Start Windows <Device Manager>

- Expand <Display adapters>

--->>> Send screenshot

 

(2) Please report back

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‎10-08-2022 06:23 PM

HP Recommended

It is on the latest BIOS firmware. That loaded with no issues.

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‎10-08-2022 06:25 PM

HP Recommended

devicemanager.jpg

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‎10-08-2022 06:30 PM

HP Recommended

Hello @ukcats270 

 

(1) Double Click "NVIDIA NVS 510"

ub6424_0-1665275287759.png

(2) Click [Driver] tab

(3) Send Screenshot

 

Kind regards

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