VIDEO TDR FAILURE BLUESCREEN

[User_8584406]

VIDEO TDR FAILURE BLUESCREEN

[Nal_NR]

Hi @5CD352815M,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m really sorry you’re dealing with the frustration of a Blue Screen error, especially with your gaming laptop—it can really throw a wrench into your work or play. Let's try to get this sorted out.

• Have you recently installed any new drivers, software, or updates that could have triggered the issue?
• Does the error occur during specific activities, like gaming or streaming, or is it random?
• Have you noticed any hardware issues, like overheating or unusual noise from the laptop?

Let's try these steps. 

• Update Graphics Drivers: Go to Device Manager, expand "Display Adapters," and check for updates on your graphics card driver. Alternatively, visit the HP or GPU manufacturer’s website (NVIDIA/AMD) for the latest drivers.
• Run Windows Memory Diagnostic: Press Windows + R, type mdsched.exe, and choose to restart and check for memory issues. Sometimes a faulty RAM module can trigger this error.
• Check for Overheating: Make sure your laptop is not overheating. Ensure vents are not blocked, and try using it on a hard, flat surface to improve airflow.
• Perform System File Check: Open Command Prompt as Administrator and type sfc /scannow to check for any corrupted system files.
• Rollback Recent Updates or Drivers: If the problem started after a recent update, you can try rolling back the graphics driver or Windows update to see if that resolves the issue.
•  

You may also refer to Error messages are displayed on a blue screen

Refer to this video URL for hardware diagnostics.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.