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HP Recommended
HP ENVY Notebook - 17-k104ng (ENERGY STAR)
Microsoft Windows 10 (64-bit)

There is yellow color vertical line on my screen.It appears after a reboot.How can I get rid off?

1 REPLY 1
HP Recommended

@Nila2007

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the display.

 

Don’t worry, I’m here to help! To better assist you -

 

1) Can you send us a picture of the screen with the yellow line? 

 

2) Have you tried connecting the computer to an external display? Does the yellow line appear on that too?

 

Let's try these steps -

 

Step 1 Hard Reset -

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable for computers with 
built-in battery.
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

 

Step 2 BIOS Defaults -

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

 

Step 3 Re-install the display adapter -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.