Vertical line on new laptop

[Mad_2804]

Hi, I bought a new laptop last week and today I am seeing a vertical line on the screen. All the updates are in place but still the line is not going. Its urgent as this is a new laptop.

[Max3Aj]

@Mad_2804, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry you're facing this issue with your new HP laptop. A vertical line on the screen, especially on a brand-new device can be concerning. 
Here's what you can do right away:

Restart the Laptop: Sometimes a simple reboot can clear up display glitches.

Check for External Display:

• Connect your laptop to an external monitor or TV.
• If the line does not appear on the external display, the issue is likely with the laptop screen itself.
• If the line does appear, it could be a graphics card or driver issue.

Update Graphics Drivers:

• Go to Device Manager > Display Adapters.
• Right-click your graphics card and select Update driver.
• Or visit the HP Support site to download the latest drivers.

Run HP Diagnostics:

• Restart your laptop and press F2 repeatedly to enter the HP PC Hardware Diagnostics.
• Run the Display Test to check for hardware issues.

Check for Physical Damage:

• If the laptop was dropped or pressed hard, the screen might be physically damaged. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support