Victus Radeon Ryzen framerate drops

[Martouel]

Hello,

I thought this was fixed a few weeks ago but it started again...

HP, this is a gaming laptop and I can not play games.  This laptop costs 1000 euros, support should be exemplary. Last time, support offered solutions for a different CPU brand, despite mine being clearly written in the topic. It should also be available outside of work hours, I am not able to try to fix my laptop during work. 

I have a Victus laptop with a AMD Ryzen 5 5600H CPU, a AMD Radeon RX 6500M and 16 Go RAM. BIOS is up to date, GPU drivers are up to date with clean uninstall and reinstall using AMD clean up tool. Anytime I play a 3D game, after a minute or so, it starts stuttering, the framerate drops dramatically every few seconds, rendering it unplayable.

Here is a video of the problem: https://www.youtube.com/watch?v=nMxqo9ElHgM

Please fix this.

[Rainbow23]

Hi @Martouel,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing performance issues with your Victus By HP 15.6 Inch Gaming Laptop 15-Fb0000 (598V2AV).

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Martouel]

Thank you for this answer.

I tried everything in this document (and more) but no improvement.

Here are some pictures of the GPU and CPU activity at the time of playing, the spikes and dips on those graphs correspond to the framerate drops in game.

[Martouel]

Still not working.

HP support is only accessible during work hours, rendering it virtually innaccessible, how do you explain that?

I have a problem with my HP laptop and I can not talk to HP to fix it, is it intentional?

[Martouel]

Alright, reset the laptop back to factory settings, did not work, framerate drops are as bad as before.

HP is not responding, ATI is not responding, both's support are only available at work hours.

I'm left with an unsellable, unrepairable, heavy gaming laptop that I can not use game on.

I can not state how disappointed I am.

Never buying HP or ATI product again.

[Rainbow23]

Hi @Martouel,

Welcome to HP Support Community. 
 

This could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Martouel]

Just got my laptop back from HP repair, they said they replaced the SSD.

They said they did not test after replacement because my laptop was password protected, it wasn't.

Also, how can a laptop with a new drive be password protected?!

Anyway, problem is worse than ever, I still have to take time off during my work hours to be able to talk to HP support.

I have never had such a bad experience with a laptop company.

[nyehnyeh]

I have had the same problem periodically and it resolves itself and then occurs later.  you do not need a new monitor, i'm 100% convinced this is a software issue.  it is very frustrating and you would think HP would get out in front of it.  I think it correlates to when windows antimalware runs.  of course you can't stop that.

and btw i am not gaming so the gaming chips etc have nothing to do with it.  I think HP BIOS updates are not correctly in sync with windows updates.  Seems like sometimes they catch up and fix the problem sometimes they dont.  

[nyehnyeh]

I have the same problem as Martouel and am convinced it is a software issue.  could you please escalate?  I have another ID on this site under girltomboy and I had the issue before, and it was resolved (don't remember all the steps).

[Sky97]

I have the same issue with the same laptop. The issue is the CPU/GPU pulling too much power from the board. If the CPU/GPU uses more than ~75w it gets severely throttled resulting in massive laggy framedrops hitching and stuttering. The only solution I've managed to get any success with is trying to undervolt the CPU so that it doesn't pull more than 75w, which seems to work, however it's far from an ideal solution and I shouldn't be required to apply these hacky fixes on a laptop that I paid thousands for.

Perhaps the issue can be addressed with a BIOS update, I'm not sure. I can vouch that I am not the only person I know with this issue. When I bought this laptop, I also bought one each for my brother and sister, and they have the exact same issue which can be fixed in the exact same way. I also have a friend who owns the same laptop, and again, same issue same solution. That is 4 independent laptops of the same model with the issue, and I can only assume that every single laptop of this model has the same issue.

It would be nice if we could get an answer from someone at HP support that isn't just copy-pasting template troubleshooting bs.