Video Driver issue

[AbromsAsh]

• I have a HP PAVILION 15-CC140TX
• I'm facing a problem from last week
• The device says, video Driver error.(Nvidia GeForce 940MX)
• Now it is unable to run any shorts of games. it just crashes after a few seconds when Nvidia GeForce 940MX is enabled.
• Example: fatal error, rendering error, 0x00000007 video driver error, application will shutdown.
• I have tried a clean installation of windows 10 os,
• updating the video driver,
• Also try to use old driver,
• And TdrDelay from registry editor.
• Nothing works what should I do now?

[praveenbv]

Hi@AbromsAsh.

Welcome to the HP Support Community!

Apologize for the issue with the display. We understand it's a gaming notebook lets try a few troubleshooting steps to fix the issue.

Check for the BIOS Update?

Tried Adding the game to High performances in the Nivida control panel?

Download GEFORCE EXPERIENCE updates the gaming drivers.

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

Press the Windows key and G to open the Game bar.

In the game bar, click Settings.

Click the check box next to the game title to enable Game Mode for that game.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AbromsAsh]

My Nvidia GeForce 940mx not working any more.

I had tried everything from your reply but nothing worked. As soon as i enable the gpu (940mx) the system freezes and manual restart needed by pressing and hold the power button. Now the pc running on UHD 620 only. I had to disable the gpu (940mx) from device manager or the computer freezes as soon as it boot up completely. The computer recognize the 940mx hardware but it's not working.

[praveenbv]

@AbromsAsh,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team