Video automatically play and pause and also cant select any text at once through mouse pad

[SwarajKumar99]

When try to play a video through any app like youtube and other's as well it started creating issue like video auto play and pause and due to that unable to watch any videos.

Also unable to select a line of text at once thorugh it's own touchpad and also in external mouse

[Kuroi_Kenshi · Accepted solution]

Hi @SwarajKumar99,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP 15s-du2002tu laptop is experiencing two issues: videos keep auto-playing and pausing across apps, and you are unable to select text properly using both the touchpad and an external mouse. Let’s go through some steps to troubleshoot both problems.

1. Check for Background Processes / CPU Usage

Press Ctrl + Shift + Esc to open Task Manager.

Look for processes consuming high CPU, memory, or disk usage.

Close unnecessary applications or browser tabs.

High system load can cause videos to stutter and affect input devices.

2. Update Graphics Drivers

Go to Device Manager → Display adapters → Intel or AMD graphics.

Right-click → Update driver → Search automatically.

Outdated or corrupt graphics drivers can cause video playback issues.

3. Check Windows Updates

Go to Settings → Windows Update → Check for updates.

Install all pending updates and restart the laptop.

4. Check Video Playback Apps

Try playing videos in a different browser (if using YouTube) or a standalone media player.

Disable hardware acceleration in the browser:

Chrome/Edge → Settings → System → Turn off Use hardware acceleration when available → Restart browser.

5. Test Touchpad & Mouse Functionality

For touchpad: Settings → Devices → Touchpad → Ensure it’s enabled.

For external mouse: try a different USB port.

Update or reinstall the touchpad driver (Synaptics/ELAN/HID) and mouse drivers via Device Manager.

6. Check for Malware / Corrupt Files

Run a full scan using Windows Security → Virus & Threat Protection → Full Scan.

Malware or background processes can cause both input lag and video playback issues.

7. Perform a System File Check

Open Command Prompt as administrator and run:

sfc /scannow

This checks and repairs any corrupted system files that may affect video playback and device input.

8. Optional: Test in Clean Boot

Press Windows + R → msconfig → Services → Hide all Microsoft services → Disable all → Startup → Open Task Manager → Disable all startup items → Restart.

This helps determine if a background app is causing the issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,