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HP Recommended
laptop 15T
Microsoft Windows 10 (64-bit)

Hello, some help would be welcome.  When I enlarge a video, my laptop goes into the Blue Screen and restarts.  Any suggestions

1 REPLY 1
HP Recommended

@PO315

 

Welcome to the HP Support Community.

 

Let's do a BIOS update: https://support.hp.com/in-en/document/c00042629

 

Also, let's uninstall the display driver:

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter.

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.  

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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