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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Video causes blue screen and restart

Create an account on the HP Community to personalize your profile and ask a question
07-01-2020 05:59 PM
Welcome to the HP Support Community.
Let's do a BIOS update: https://support.hp.com/in-en/document/c00042629
Also, let's uninstall the display driver:
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter.
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee