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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎03-10-2025 07:58 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello,
I have a HP ENVY 15-ep0001la laptop (with Windows 11 Home Single Language Version 24H2) and I'm having issues with the display because Windows updated the video drivers and it seems that it installed an older driver (the screen flickers all the time).
Where can I get the video driver that is compatible with my laptop?

 

Regards!!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2025 01:25 PM

HP Recommended

Hi @Safernar,

 

Thank you so much for getting back and sharing those screenshots! That helps a lot.

You're absolutely right, Windows 11 Home editions don’t include Group Policy Editor (gpedit.msc) by default, which is why you're seeing that message.

No worries at all, we can still stop Windows from auto-installing drivers. 

 

Here's what you can do:

Stop Driver Updates via Control Panel:

Press Windows + R, type sysdm.cpl and press Enter.

Go to the Hardware tab.

Click on Device Installation Settings.

Select "No (your device might not work as expected)."

Click Save Changes

This will prevent Windows from automatically installing drivers through updates, which can sometimes overwrite your custom/Intel-provided ones like gfx_win_101.2134.exe.

 

Now Try Reinstalling Your Intel Driver:

Uninstall the current graphics driver:

Open Device Manager (Right-click Start > Device Manager).

Expand Display adapters.

Right-click your Intel graphics adapter > Uninstall device > Check the box that says “Delete the driver software for this device” > Uninstall.

Reboot your system.

Now install gfx_win_101.2134.exe again (Right-click > Run as Administrator).

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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13 REPLIES 13

‎03-14-2025 10:46 AM

HP Recommended

Hi @Safernar,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I'm sorry to hear you're experiencing screen flickering on your HP ENVY 15-ep0001la laptop after a Windows update. This issue often arises from incompatible or outdated display drivers. Here's how you can resolve it:

1. Identify Your Graphics Hardware:

  • Integrated Graphics: Your laptop likely uses Intel integrated graphics.
  • Dedicated Graphics: If equipped, it may also have an NVIDIA or AMD dedicated graphics card.

2. Update Intel Graphics Driver:

Download the Intel Driver & Support Assistant:

  • Visit the Intel Driver & Support Assistant page.
  • Click Download Now and install the tool.

Run the Assistant:

  • Open the Intel Driver & Support Assistant.
  • It will automatically detect your Intel graphics hardware and suggest the latest drivers.
  • Follow the on-screen instructions to install the recommended driver.

3. Update Dedicated Graphics Driver (If Applicable):

For NVIDIA Graphics:

For AMD Graphics:

  • Visit the AMD Drivers and Support page.
  • Select your graphics card model and operating system.
  • Download and install the latest driver.

4. Prevent Windows from Overwriting Drivers:

Sometimes, Windows Update may replace your drivers with its versions, potentially causing issues. To prevent this:

Pause Windows Updates Temporarily:

  • Go to Settings > Windows Update.
  • Click on Pause updates and select a duration.

Use Group Policy Editor (Windows 11 Pro and above):

  • Press Win + R, type gpedit.msc, and press Enter.
  • Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Update.
  • Double-click on Do not include drivers with Windows Updates.
  • Set it to Enabled, then click Apply and OK.

5. Additional Troubleshooting Steps:

Check for Loose Connections:

  • Ensure that the display cables are securely connected.

Adjust Refresh Rate:

  • Right-click on the desktop and select Display settings.
  • Click on Advanced display settings.
  • Ensure the refresh rate is set to the recommended value.

Disable Hardware Acceleration in Applications:

  • Some applications have hardware acceleration enabled, which can cause flickering.
  • Disable this feature in applications like web browsers or video players.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No

‎03-14-2025 10:52 AM

HP Recommended

Hi @Safernar,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I'm sorry to hear you're experiencing screen flickering on your HP ENVY 15-ep0001la laptop after a Windows update. This issue often arises from incompatible or outdated display drivers. Here's how you can resolve it:

1. Identify Your Graphics Hardware:

  • Integrated Graphics: Your laptop likely uses Intel integrated graphics.
  • Dedicated Graphics: If equipped, it may also have an NVIDIA or AMD dedicated graphics card.

2. Update Intel Graphics Driver:

Download the Intel Driver & Support Assistant:

  • Visit the Intel Driver & Support Assistant page.
  • Click Download Now and install the tool.

Run the Assistant:

  • Open the Intel Driver & Support Assistant.
  • It will automatically detect your Intel graphics hardware and suggest the latest drivers.
  • Follow the on-screen instructions to install the recommended driver.

3. Update Dedicated Graphics Driver (If Applicable):

For NVIDIA Graphics:

For AMD Graphics:

  • Visit the AMD Drivers and Support page.
  • Select your graphics card model and operating system.
  • Download and install the latest driver.

4. Prevent Windows from Overwriting Drivers:

Sometimes, Windows Update may replace your drivers with its versions, potentially causing issues. To prevent this:

Pause Windows Updates Temporarily:

  • Go to Settings > Windows Update.
  • Click on Pause updates and select a duration.

Check for Loose Connections:

  • Ensure that the display cables are securely connected.

Adjust Refresh Rate:

  • Right-click on the desktop and select Display settings.
  • Click on Advanced display settings.
  • Ensure the refresh rate is set to the recommended value.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No

‎03-16-2025 08:22 PM

HP Recommended

Hi Kuroi_Kenshi,
Thank you for your response!!
Based on your answer, I have a question about which option to choose based on my computer's specifications (please see the attached file for my computer's specifications).

Which option should I use in my case?

Option 2 (update Intel Graphics Driver) or Option 3 (update Dedicated Graphics Driver - For NVIDIA Graphics)?

Thank you!!

Sergio Fernández

 

My Notebook HP ENVY Laptop (features).jpgPhoto my laptop.jpg

Was this reply helpful? Yes No

‎03-24-2025 07:59 PM

HP Recommended

Hi Kuroi_Kenshi,
Thank you for your response!!

Sorry for ask you again...
Based on your answer, I have a question about which option to choose based on my computer's specifications (please see the attached file for my computer's specifications).

Which option should I use in my case?

Option 2 (update Intel Graphics Driver) or Option 3 (update Dedicated Graphics Driver - For NVIDIA Graphics)?

Thank you!!

Sergio Fernández

 

Safernar_0-1742867900132.jpeg

 

Safernar_1-1742867900135.jpeg

 

 

Was this reply helpful? Yes No

‎03-26-2025 07:10 AM - edited ‎04-16-2025 04:25 AM

HP Recommended

Hi Everyone,

 

It sounds frustrating dealing with flickering issues on your HP ENVY 15-ep0001la after a Windows update! Try rolling back the video driver in Device Manager or downloading the latest one from HP’s official website. You might also want to use Xnxubd VPN to access region-restricted driver updates or bypass connectivity issues while downloading. Let me know if you need help!

 

Bundle Of Thanks!

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‎03-27-2025 08:35 PM

HP Recommended

Hi tanyagonzal,

Thank you very much for your response.
One more question: How can I disable driver updates with Windows Updates?

Regards!!

Sergio Fernández

Was this reply helpful? Yes No

‎03-27-2025 08:49 PM

HP Recommended

Hi tanyagonzal,

Me again....sorry

I have a problem installing the Graphic Driver "gfx_win_101.2134.exe"

Thank you!!

2Begin.jpgError.jpgError2.jpg

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‎04-12-2025 06:35 PM

HP Recommended

Please,

tanyagonzal or Kuroi_Kenshi.

Can you continue to help me with my last questions?

Trank you!!!

Sergio

Was this reply helpful? Yes No

‎04-14-2025 06:05 AM - edited ‎04-14-2025 06:06 AM

HP Recommended

Hi @Safernar,

 

Thank you for the response:

 

Stop Windows From Auto-Updating Drivers

Here’s how you protect your pretty setup from being ruined again:

Option 1 – Use Group Policy Editor (Pro edition only):

Press Windows + R → type gpedit.msc → Enter.

Go to:
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Manage Updates offered from Windows Update

Double click Do not include drivers with Windows Updates.

Set it to Enabled → Apply → OK.

 

You were absolutely right to feel like this started after that Windows Update, it often installs generic or outdated drivers, which is a known issue.

Let me know:

What error are you getting when installing gfx_win_101.2134.exe?

Are you still seeing flickering after following these steps?

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
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