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‎08-10-2020 02:27 PM

HP Recommended
Product: Notebook - HP — 15-rb082ur
Operating System: Microsoft Windows 10 (32-bit)

The video card uses a maximum of 80 megabytes, without increasing, but writes that it can use up to 2 gigabytes of memory, but does not want to, there is no video memory setting in the BIOS, help, what to do with this?

Demch_0-1597091162413.png

HELPPP PLS

I cannot play properly or use the program due to video memory

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2020 12:54 PM

HP Recommended

@Demch

 

I reviewed your post and I understand that the video memory is not increasing more than 80MBps.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that the video memory is system managed and there is no option to increase the decrease the video memory.

 

Having said that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100873.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96696.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎08-13-2020 12:54 PM

HP Recommended

@Demch

 

I reviewed your post and I understand that the video memory is not increasing more than 80MBps.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that the video memory is system managed and there is no option to increase the decrease the video memory.

 

Having said that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100873.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96696.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎08-13-2020 01:18 PM

HP Recommended

Thank you for the answer, I will definitely try

Was this reply helpful? Yes No

‎08-13-2020 01:52 PM

HP Recommended

@Demch

 

You're welcome!

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎08-13-2020 02:37 PM

HP Recommended

I downloaded the files, updated the BIOS successfully, went to update the drivers, and AMD setup.exe seems to have started and updates something, and the hpsetup file.exe gives the error "the driver is not supported on this OC version (10.0.19041)

Was this reply helpful? Yes No

‎08-13-2020 03:29 PM

HP Recommended

Can I know please where did you get those links to updates that may be what that website is for the BIOS and the video card, please tell me. By the way on the score of the result, in games before 20 fps, now it reaches 30, thank you for the advice and links, and please share the site where you took these updates for my laptop

Was this reply helpful? Yes No

‎08-14-2020 07:21 AM

HP Recommended

@Demch

 

You can find the updates from this Link: https://support.hp.com/in-en/drivers/selfservice/hp-15-rb000-laptop-pc/20270085/model/26322135

KrazyToad
I Am An HP Employee

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