Video playback issue.

[gabe55]

I have the Envy x360 with amd Ryzen 5 3500U. All my drivers are upto date. When I pause an online playing video(youtube, facebook) the video player turns green. It happens in both chrome and edge. I did some googling and found that disabling hardware acceleration solves the problem. But turns out the browsing experience isn't the same when hardware acceleration is disabled(lag while scrolling). Is there any other solution to this?

[The_Fossette]

@gabe55,

I reviewed your post and I understand that you are facing issues with playing videos online.

Don’t worry, I assure you I will try my best to get this sorted.

Is the video playback issue resolved after disabling hardware acceleration?

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then install all the Windows updates (Including optional) and check.

Here is how it is done.

1. Select the Start (Windows) button from the bottom-left corner.
2. Go to settings (gear icon).
3. Select the Update and Security icon.
4. Choose Windows Update tab in the sidebar (Circular arrows)
5. Select Check for updates. If there is an available update, it will begin downloading automatically.

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[gabe55]

Thank you for the reply. Yes, disabling hardware acceleration solves the issue. But as I've mentioned earlier, the user experience is not great with hardware acceleration disabled. I have just updated the BIOS to F.20 yesterday. Everything else is upto date according to my knowledge. But the issue is still there.

[The_Fossette]

@gabe55,

I recommend you perform a reset on the computer following the steps in the below article and check.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[gabe55]

To be honest, I don't want to perform a reset now. I think it is a known issue in many computers as I've seen numerous threads related to this..  A similar issue I guess- https://community.amd.com/thread/248707  Hope to get a fix soon.

[The_Fossette]

@gabe55,

I recommend you contact support and they can take remote of your computer and check this for you.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!