Videocard AMD+Intel

[ks42]

Hi, i have problem with discrete video card in my notebook. In driver found two: Intel HD Graphic 5500 and AMD Radeon R5 M200. But when i rendering video (example in Adobe Premiere) or have other hard graphic work. Discrete video card (Radeon) is not workin - in Task Manager see 0%, when Intel have 100%. I use note book several year and tried install diferenrt driver (last win10-radeon-software-adrenalin-2020-edition-20.2.2-mar5), but card is not working.

[KrazyToad]

@ks42

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you go through this HP Document: https://support.hp.com/in-en/document/c02731962 to know more on Switchable graphics Card

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ks42]

Thanks you for answers.
I tried use windows setting, but gpu 1 is not working.
All driver already updated.
In latest version software Radeon didn't have same function.
Please, see in screenshot.

[praveen196]

@ks42 

I understand your concerns.

I request you to use the AMD autodetect software from AMD and install it on the PC, which will detect the video card and will download the suitable driver for it to work on the PC.

http://support.amd.com/en-us/download/auto-detect-tool

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Have a nice day!!

[ks42]

I already used this software and have the last driver on video card.

[praveen196]

@ks42

I understand your concerns.

In that case, I would suggest you try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, please perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!