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‎03-09-2019 01:41 AM - edited ‎03-09-2019 12:13 PM

HP Recommended
Product: HP Spectre x360 2019 Edition 13-ap0010na 4K
Operating System: Microsoft Windows 10 (64-bit)

When I stream a 4k UHD video on amazon Prime I am only getting a display of 1080 HD and not UHD. My broadband speed is 40mp which I understand is more that enough so why dont I get the higher display? And yes I do have a 4k screen resolution.

1 REPLY 1

‎03-09-2019 12:07 PM

HP Recommended

@Tobytine 

 

x3605XX is not a valid product. What is the screen resolution of your computer ? You can't get4K videos on your machine if its screen only has 1920 x 1080 it will display as FHD only.

 

Regards.

BH
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