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‎10-21-2024 11:36 AM

HP Recommended
Product: HP Pavilion 16 inch Laptop PC 16-af0000 (954R9AV)
Operating System: Microsoft Windows 10 (64-bit)

I sent my computer to HP for repairs, it was received on 9/13/24 and as of today it is still "pending" repair.  I check the status of my repair weekly and initially the date promised had passed.  I contacted support and they updated the status to show a future date.  Now that date has passed and there is no ETA.  It will be 2 months soon and i don't have a laptop to use.  When will HP send out a replacement if they can't get the correct part?  This is frustrating.

Category:
1 REPLY 1

‎10-22-2024 07:07 AM

HP Recommended

Hi @kdholm,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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