We can't find your camera error code: 0xA00F4244<NoCameraAreAttached>

[rbrobertshaw]

I have pretty much tried every solution out there on the web - and I can not get my web cam to work. I see the Camera in my hidden but of course it tells me that I'm running the latest and it can't find it and to attach my web cam. So, getting frustrated can can't get it to work. 

[asmita6658]

@rbrobertshaw

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the webcam.

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Re-install the drivers -

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

Step 2 Run the Windows app troubleshooter -

1) Press Windows key + I to open the Settings app.
2) Choose Update & security.
3) Select Troubleshoot from the left pane.
4) Scroll to the bottom and click on Windows Store Apps.
5) Click on the Run the troubleshooter button.

If the issue still persists, try updating the computer -

Step 3 Windows Updates troubleshooter - 

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

[nocamera]

Good evening, I picked up my Specter today that was under repair:

CSO Number: BPDJ2322-01
Case Number: 5041292695
CSO Placement Date: 10-12-2019
Model Number: 5AT60EA
Model Description: HP Specter 15-df0999nl
edited**

Unfortunately the problem persists and was NOT corrected.

Error 0xA00F4244 <NoCamerasAreAttached>

In device management the PC does not detect any camera ...

Do I have to send it back for repair ??

Thanks for your reply !!

Michele

[Riddle_Decipher]

@nocamera Welcome to HP Community!

Please do not share your personal information such as serial or order number in public community forums to be on a safer side, that said, if you've recently got the device back from an HP Repair center, you would have a 90 day repair warranty and yes, you may want to get it repaired within those 90 days to be done without any additional charges and if its the second time its picked up, they'll ensure its taken care of:

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[MaryCLM]

tried all those suggestions, NOTHING>

[Riddle_Decipher]

@MaryCLM Welcome to HP Community!

Which suggestions are you referring to? You'll need to be a little more precise than that!

Also, if all suggestions were used, I believe the last one was to contact HP support, have you done that as well? If yes, what were the results?

And do you have the same product and issue as the OP?

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

[MaryCLM]

I was saying I had the same error, I did all of the suggestions in that all the previous posters had tried and suggested. Does that help?   

[MaryCLM]

the only difference is my device, same platform, windows 10    Instead, I have a brand new HP Envy, only in my possession for three weeks.   I have done all the troubleshooting possible available, as suggested in this forum and more from other HP Advisors, seems to be no answer other than a suggestion that this brand new computer does not have the hardware installed for the camera........yet it shows there is a camera...

[Riddle_Decipher]

@MaryCLM here's what else I'll need if you have a different device:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

And it would help a lot, if you could tell me if you've installed all the windows & HP updates using the HP Support Assistant on your device: click here for details, if you haven't.

Keep me posted,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[MaryCLM]

Yes, I have done all of the suggestions, all of the updates....everything. I am sorry but it is Christmas eve here, i exhausted myself with several HP advisors. I have definitely done everything. It was suggested that the harddware was not on the system by one advisor. Again, a brand new laptop....  On that note, I will shut this off...it's Christmas eve....I will check back tomorrow  Thanks