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‎06-05-2025 05:52 PM

HP Recommended

Web cam stopped working,  have tried all trouble shooting available 

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3 REPLIES 3

‎06-07-2025 06:18 AM

HP Recommended

@Iprovo, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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‎06-07-2025 07:55 AM

HP Recommended

hi Garp the serial number is   5CD451GV8R & product number is A20JFEA. have been through to product support & they took control of my laptop to try a few things but still not working thanks Ian

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‎06-09-2025 02:12 PM

HP Recommended

Hey @Iprovo,

 

Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

HP® Service Center Locator - United States | HP® Support

 

Regards,

Garp_Senchau
I am an HP Employee

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