Web camera not working on my HP Zbook 15u G6

[mettech1]

Hi

I have a HP Zbook 15u G6. The Foxlink web camera was working fairly recently (3 weeks ago) in Zoom but now does not show any video in the video preview screen when I join a Zoom (V5.4.3) session there is only a black screen in the Zoom window. The small white LED beside the web camera is on and so I assume the web camera module is receiving power. I checked that my Zoom client video settings and found only the HP HD Camera is listed under camera. However, when i join a Zoom session the video settings are not listed in the options accessed via the Zoom control bar carrot (settings). I assume that Zoom does not recognise my web camera.

If someone could suggest another app, I could use to test my web camera I would be grateful.

The story so far...

I uninstalled the web camera driver and restarted the device without any success.

I uninstalled the web camera firmware and deleted it from my device, I then used the optional WIN 10 updates to update the web camera driver. Device manager displayed the driver as SunplusIT 16/07/2020 V5.08.30. This did not allow the web camera video to be displayed.

I have used the HP Support Assistant, fixes & diagnostics, run hardware diagnostics, launch (wait), component test, multimedia, web camera test. The result was a pass and so I am assuming I do not have a hardware fault.

I went to the HP software and driver's portal and logged in; the portal correctly identified that my OS was Windows 10 (64 bit). I manually scrolled down to the very bottom of the Windows version option button and choose the latest WIN 10 update (20H2).

A list of downloads was displayed. I chose Driver-Keyboard, Mouse and Input Devices-> HP Universal Camera Driver (2019.0.19041.2 Rev.A) Oct 13,2020 and installed it.

The description in WIN 10 device manager was SunplusIT 16/07/2020 V5.08.31 Microsoft Windows Hardware Compatibility Publisher. A small incremental change in the version number. But still the web camera does not display video.

I powered off my device waited 10 seconds and then switched it back on and presses the esc key until I was taken to the BIOS. I pressed F2 but unfortunately the screen was in a language I could not understand so I depressed the power switch for 5 second to power off my device.

I used the HP Support Assistant, support resources, HP product support center, click here, login -> Software, drivers & firmware, go, to navigate to the correct portal for my device. I chose to install diagnostic, HP PC hardware diagnostics UEFI V7.7.1.0 Rev.A from my Chrome browser.

I repeated the process to enter the BIOS setup and this time when I chose F2 I was taken to a window which was in English. It did not have an option to test but displayed messages which assured me the hardware was working. Personally, I think this is a good idea as users (and others) can't fiddle with the BIOS setup.

Once again, I ran the HP PC hardware diagnostics Window Ver.1.6.6.0 component test, multimedia, web camera test. The result was "PASSED". But still the web camera does not display video in a Zoom session preview window.

[mettech1]

Summary

I used Sykpe but the web camera is still not displaying video

The workstation is still under warranty and so I will contact HP Australia on Monday 14/12/2020 or assistance.

Today...

Desktop LSUDXXX Web camera not displaying video

Used the last listed restore point from around 3 weeks ago but problem remained.

Used WIN 10 Pro Recovery USB from around 3 weeks ago but problem remained.

After WIN 10 Pro recovery from USB 13/12/2020 (Australia)

Device name DESKTOP

Processor Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GHz

Installed RAM 16.0 GB (15.8 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro

Version 20H2

Installed on ‎14/‎12/‎2020 (must be American time stamp?)

OS build 19042.630

Experience Windows Feature Experience Pack 120.2212.31.0

20201213 HP HD Camera Device Manager Properties after Recovery via USB

Driver Provider: SunplusIT

Driver Date: 18/06/2020

Driver Version: 5.0.8.30

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

After HP Support Assistant driver updates and optional web camera update

Driver Provider: SunplusIT

Driver Date:16/07/2020

Driver Version: 5.0.8.31

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

After WIN 10 Updates HP HD web camera still does work

Edition Windows 10 Pro

Version 20H2

Installed on ‎14/‎12/‎2020

OS build 19042.685

Experience Windows Feature Experience Pack 120.2212.551.0

After WIN 10 Upgrade (no optional drivers installed) and Support Assistant updated all drivers and optional software

The HP PC Hardware Diagnostic UEFI opened in language I did not understand. I navigated to the download page and chose a newer version (V7_7_1_0) and installed it. Did not fix the web camera problem.

I was directed to a HP portal which had a later version (V1.6.7.0) of the HP Diagnostics Windows, which I installed. I ran the web camera test and it Displayed "PASSED".

Summary

I used Sykpe but the web camera is still not displaying video

The workstation is still under warranty and so I will contact HP Australia on Monday 14/12/2020 or assistance.

[mettech1 · Accepted solution]

I can't believe the solution is so simple. The picture dos not show the slider which protects the web camera.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Intergrated-Web-Cam-Showing-A-Black-S...

[mettech1]

LOL.

Thank you for posting.

I can't believe the solution is so simple. The picture does not clearly show the slider which protects the web camera, which I must have flicked closed while cleaning the screen.