Web camera stopped working and screen problems

[bLACKBUCK]

Hi, just wondering if anybody has come across this problem as I am trying to find out if it is a software of hardware issue.

Recently my inbuilt webcam has stopped working including face recognition, its not the camera switch on the side and I have no camera showing in device manager either.

The screen is working on the laptop but I can not stream from Disney+ or Netflix in 4K, etc, I have been able to do this in the past. It will only stream HD but I have to disable the monitor in device manager for this to work.

I am also having problems with the HDMI port no outputting video when watching media via a connected screen. The other thing I have noticed in intel graphics command centre under information it states that HDCP Compatible Your display is not compatible with high-bandwidth Digital Content Protection.

I restored back to the original factory image for the laptop and both problems where there, I then done updates for the laptop on both window update and HP support assist but the problems are still there.

Any help will be appreciated .

[ub6424]

Hello @bLACKBUCK 

Sorry to hear that you are having problems ... I would like to help you.

Let's start simple at first ...

--->>> Check BIOS settings if camera is <enabled>

Kind regards

[bLACKBUCK]

Unfortunately the BIOS does not have a setting for the camera. 

[ub6424]

Hello @bLACKBUCK 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[bLACKBUCK · Accepted solution]

Thanks for you help, I have contacted HP and the laptop is going in for repair.

[ub6424]

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@bLACKBUCK wrote:

Thanks for you help, I have contacted HP and the laptop is going in for repair.

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You're welcome !

Great to hear

Good luck