Webcam Error

[cdthompson]

Just found out that my son had been taken his college online classes without the video. Getting "We can't find camera" Error 0xA00F4244<NoCamerasAreAttached>. My models doesn't have any button to turn on or off the camera. It is not in the  device manager and I am scared to reinstall the entire Laptop. Service centers are telling me 3 - 4 weeks to review and repair.

[Riddle_Decipher]

@cdthompson here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model, if not: click here & follow the steps) and ensure its turned on, that said, If the drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager, here's all you need to do, to resolve this issue, once and for all:
Learn how to restore an HP webcam in Windows Device Manager

1. Restart your computer.

   If the problem persists, continue using these steps.

2. In Windows, search for and open Device Manager.

3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

   

4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

   If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[cdthompson]

My system restore only goes back to 4/23 and I believe I was having the problem at that time and in device manager there are no imaging devices. I'm in Houston and your system only shows to different places to get my unit repaired and one of them is a phone repair shop. That scares me

[Riddle_Decipher]

@cdthompson I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[cdthompson]

Thanks for all your advise, I tried everything, but nothing worked. We had taken the unit in about 6 months ago and never verified the webcam was working after that service.  I took it in to UBreakiFix and found out that the cable for the webcam was not connected. 

Thanks Again