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Webcam in Probook 455 G7 stopped to work

HP Recommended
HP ProBook 455 G7 Notebook PC
Microsoft Windows 10 (64-bit)

Dear All,

My laptop has just 2 weeks of life. 

Yesterday the webcam stopped to work. Now under the hardware tree in Device Manager there's a generic "USB Boot"

Tried to restore Windows to a previous check point with no luck... Now I'm waiting for HP support.

I saw that someone got a firmware update that fixed a similar problem, with a Realtek executable file

Do you have some hints on that?

 

 

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The Id of the cam is:

 

USB\VID_0BDA&PID_5846&MI_00\7&18D0FBE5&0&0000

 

 

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HP Recommended

Well guys, still waiting for HP Support to pick up the issue raised. Today are 7 days of complete silence from HP Support.

Considering that the laptop it's a ProBook with on-site support, I consider this kind of service poor and inadeguate

Let's see what will happen

 

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I also have this problem. After update BIOS to the newest on HP Probook 455 G7 camera stop working. During BIOS update i remember the message: component updatet "Flash erase failed".  Camera ID is VID_0BDA&PID_5846.

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