Webcam not working on my HP Pavilion Gaming notebook.

[DocRPP]

Hello,

I am unable to use the webcam on my laptop since the last few months. The issue may have appeared after an update, I am not sure, as I only rarely use my webcam. 

I am unable to get it to work with Cyberlink Youcam, windows Camera app, or Skype - all I get is a black screen on the Camera app. The HP Truevision HD is appearing on Device Manager and when I open the software, the Camera status indicator LED lights up. 

I am in need of using my Device's Webcam for the next few weeks and any prompt help will be greatly appreciated.  Thanks in advance for your time. 

[Flower_Bud]

@DocRPP

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, the webcam is not working on my HP Pavilion Gaming Notebook, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine? 

Were there any hardware/software changes made?

Refer to this link for troubleshooting steps:

HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[DocRPP]

Hello,

Thank you for your quick reply! I will answer your questions first. 

When was the last time it worked fine?  Were there any hardware/software changes made?

I used the webcam initially when I bought the computer, and I haven't tried using it since then, until now. Since then there have been multiple windows updates, so I am unable to pinpoint which windows update may have brought on the issue. There haven't been any hardware changes since then. 

I tried following the suggestions you made. 

Testing a Webcam Using YouCam (Windows 10, 8, 7): 

I am able to open YouCam and select "HP Truevision HD" as the capture device. However, nothing displays on the screen - just black color, not the Cyberlink Logo. I am able to locate HP Truevision HD in Device Manager. When I tried updating the Device Driver, it showed " the latest drivers are already installed". 

Webcam is not Working (Windows 10, 8): 

The solutions mentioned in this didn't work either. I tried locating the HP Truevision HD driver from the HP Software and Driver page, but I couldn't locate the above said driver there. I could only find Cyberlink Youcam 6 which I have already downloaded and installed. 

Please let me know how to proceed and what to do next. 

Regards

DocRPP

[DrewMann]

Hi I have the same problem as you but with a HP Envy. Was your problem ever solved?