02-03-2020 03:15 PM
Purchased new HP Envy in Sep 2019. Cannot get the webcam to work. Suggestions?
Trying to use with Skype and Zoom; no success.
Running Microsoft Windows 10 (default OS)
Running McAfee Security
Have visited MS settings for privacy; that doesn't seem to be the problem.
Tried opening the webcam app; says "We can't find your camera" with error code: 0xA00F4244<No Cameras are attached>
Not sure how best to proceed.
Solved! Go to Solution.
02-03-2020 09:06 PM
A specific model name or product number would be appreciated. E.g. HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL
Information on how to find a laptop's model name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)
However, I believe your HP ENVY model is one of the newest models HP is providing with a privacy camera kill switch. If you look on the right or left side of your laptop, you should see a small switch. Try moving it and a camera icon should appear on-screen. Your webcam should be functional now.
This is a new feature HP is rolling out on premium consumer level laptops, it's essentially an electrical switch cutting power off to the webcam to address privacy concerns. However, a lot of consumer are not very familiar with this.
Let me know if that helped, and if it didn't please provide the model number as mentioned above.