Webcam quality abysmal HP Gaming Pavilion - 17-cd0033na

[androidd]

New laptop  HP Gaming Pavilion - 17-cd0033na

Windows 10 installed by manufacturer

Up to date

Checked with Skype and another app, same quality of camera

Tried to update HD Truevision HP camera driver, Windows says its up to date

HP support Assistant app says all drivers are up to date

[praveen196]

@androidd Welcome to HP Community!

I understand that you are facing the webcam quality issues.

Do not worry. I will try to fix the issue.

Please check the Webcam settings

1. Open YouCam, then click the settings  icon.

2. In the settings menu, click the webcam  icon.

3. From the Capture Device drop-down menu, select your webcam 

4. 

5. Adjust the Resolution and click OK

Please update the BIOS and check.

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

[androidd]

Bios updated to the latest version December F.20

You cam installed maximum resolution and HD selected 

result is grainy colory image as on below screenshot 

[asmita6658]

@androidd

Please try these steps - HP PCs - Webcam Troubleshooting

[androidd]

Asmita you need to raise a defect with Product Management as you are selling substandard components for premium price

[asmita6658]

@androidd

 I'd suggest you Contact HP in your region regarding the service options for your computer.

Have a great day!