Webcam recording using Camera app drops FPS from 30 to 1

[VJD01]

When recording my speech using the inbuilt webcam (HP True Vision HD Camera) and the Camera app, the screen freezes and I get the error message VideoCaptureStartTimeout.  Before I start recording the webcam can track my movements in real time.  So the problem occurs when the recording starts. I downloaded another app in case, and that shows my that I start with 30FPS but on recording, it drops to 1FPS, and scuppers any recording.  I've updated the app and driver.

[Jeet_singh]

@VJD01,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the screen freezes and FPS drops while recording using app on your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your product? Use this link to find it: http://hp.care/2bygf7l

Operating system: http://hp.care/2byggIn

What app are you trying to record? Is it through you cam. If so, have you tried to uninstall and reinstall the app.

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Have you tried to update the Bios?

In the meantime, Let's try these steps here:

Let's start off by uninstalling and reinstall the app.

Next thing, I would suggest here is to update the Bios, chipset, and graphics card drivers either from HP support website, using this link(Please enter the product number and then select the correct Operating system and version of Windows) or by downloading it from HP Support Assistant.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

I would suggest you follow the steps suggested in the support document for - 

HP Notebook, Touch, and AiO PCs - Webcam Troubleshooting (Windows 7)

HP Notebook PCs - Testing a Webcam Using YouCam (Windows 10, 8, 7)

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,