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Gaurav0506
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Webcam showing orange screen

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HP Pavilion 15-ab000
Microsoft Windows 10 (64-bit)

I am not able to use the webcam. Whenever I turn on my webcam either by Camera app, or in google hangouts or Microsoft teams, it only shows a complete Orange screen. I have tried updating the drivers and I also tried replacing with a new camera, but no help. Please let me know how can I fix this

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Echo_Lake
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@Gaurav0506

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP Notebook webcam is not working correctly, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

Click here: https://support.hp.com/in-en/document/ish_3960099-3335046-16 to Troubleshoot the webcam (Windows 10)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Gaurav0506
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Hi I did not make any change and this problem is occurring from couple of months

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Echo_Lake
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@Gaurav0506

Thank you for posting back. 

 

Have you tried the above steps? 

ECHO_LAKE
I am an HP Employee

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Gaurav0506
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Yes

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Echo_Lake
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@Gaurav0506

Thank you for posting back. 

 

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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